Returns & Refunds policy

At Brew Your Mind, we are committed to delivering coffee beans while ensuring the freshness, quality, and safety of every product.

As our products are food items intended for consumption, specific conditions apply to returns and refunds.

Right of Withdrawal

In accordance with applicable European Union consumer protection legislation, customers purchasing online generally have the right to withdraw from their purchase within 14 calendar days of receiving their order, without providing a reason.

To exercise this right, please contact us at hello@brewyourmind.gr with a clear statement of your decision to withdraw.

Returns of Coffee Products

Due to the nature of our products and our commitment to food safety, freshness, and hygiene, we cannot accept returns of coffee products that have been opened or unsealed after delivery, where the applicable legal exception for health protection or hygiene applies.

Unopened and sealed coffee products may be returned in accordance with applicable consumer withdrawal rights.

To help ensure product quality and safety, returned products should:

• Remain unopened and in their original sealed packaging.

• Be properly stored and protected from damage.

• Be securely packaged for return shipping.

These conditions do not limit your statutory consumer rights.

Damaged, Defective or Incorrect Products

If you receive an incorrect, damaged, or defective product, please contact us at hello@brewyourmind.gr as soon as possible.

Please include your order number, a description of the issue, and photographs where possible.

We will review your request and provide an appropriate solution, including replacement or refund where required by applicable law.

Refunds

Once your return has been received and assessed, we will notify you of its status.

Where a refund is due, it will be processed using the original payment method, unless otherwise agreed.

For withdrawals, refunds will be made within 14 days of being informed of your decision to withdraw. We may withhold reimbursement until we have received the returned goods or you have provided evidence of having sent them back, whichever occurs first.

Return Shipping

Customers are responsible for the direct cost of returning products when exercising their right of withdrawal.

Where products are defective, incorrect, or otherwise not in conformity with the order, applicable statutory consumer rights will apply.

Returns should be sent to:

Brew Your Mind
251 Arkadiou Street
Rethymno, 74131
Crete, Greece

We recommend using a tracked shipping service to ensure safe delivery.

Contact Us

For any questions regarding returns, refunds, or issues with your order, please contact us:

Email: hello@brewyourmind.gr

We are always happy to assist you and ensure the best possible coffee experience.

Last updated: October 18, 2026